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Employee Burnout Severely Risking Cybersecurity, Report Finds




A new report from password manager vendor 1Password found that employee burnout presents a “severe, pervasive and multifaceted security risk.”

Workers in virtually every industry are reporting high levels of burnout, said researchers – potentially leading employees to let their guard down around security threats.

“Burned-out employees, we discovered, are often apathetic and lax about workplace security measures,” the report authors wrote.

“Perhaps most troubling, we found that cybersecurity professionals themselves report disproportionately high levels of burnout,” they added.


Cyber experts have routinely pointed to the importance of employee training as part of a robust security framework.

However, the 1Password report suggests that training alone isn’t enough, particularly when staff members aren’t feeling engaged.

The report, which drew on survey results from 2,500 North American adults whose work is conducted primarily at a computer, found that one in three workers say burnout is affecting their initiative and motivation levels – and that sentiment may be posing a critical threat.

For example, three times as many burned-out employees as their counterparts say security policies “aren’t worth the hassle.”

Burned-out employees are more likely to create, download or use apps at work without the IT department’s permission and to use easy passwords they won’t forget. Many also say it’s unrealistic for companies to manage all apps and devices workers use.

Alarmingly, security professionals are reporting even higher rates of burnout – and nearly a third say they’re looking for new jobs or are about to quit.

“Security professionals were more likely than other types of workers to say they work around their company’s policies because they are trying to solve their own IT problems themselves … or because they hate the software their company provides,” the report explained.

At the same time, phishing remained a top concern among many security professionals, in addition to ransomware.

“With all of the heat on ransomware gangs right now, we may see a decline in sophisticated attacks against large organizations – and a focus on breaching the security of small to medium-sized businesses, as they tend to have fewer defenses,” John Donovan, chief information security officer at the anti-malware software company MalwareBytes, said in the report.


The report draws an interesting connection between two major issues in the healthcare industry: cybersecurity threats and burnout.

It’s no secret that attacks on hospitals and health systems have been ramping up during the COVID-19 pandemic, and ransomware is of particular concern. At the same time, employee burnout levels among healthcare providers has also been rising.

“Moving forward, companies will need to focus on unintended threats from within as well as highly targeted threats from outside their organizations. When it comes to cybersecurity, the employee burnout conversation should be front and center,” observed the 1Password report authors.


“While fast-evolving technologies and practices have enabled organizations to survive and thrive throughout the COVID-19 pandemic, their rapid escalation – coupled with the enormous toll the pandemic has taken on employees’ lives and well-being – have created new opportunities for bad actors,” read the 1Password report.

Kat Jercich is senior editor of Healthcare IT News.
Twitter: @kjercich
Healthcare IT News is a HIMSS Media publication.

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Health Care

PatientBond, Vizient Team up for Digital Behavior Change Tools




Patient engagement SaaS provider PatientBond and healthcare performance improvement and analytics company Vizient are partnering up to provide Vizient member healthcare organizations with digital patient engagement and behavior change programs.

WHY IT MATTERSPatientBond’s digital engagement workflows can be personalized with psychographic insights, with the aim of activating patient behaviors and driving improved patient engagement and outcomes.

Through the partnership, Vizient’s customer base, which includes academic medical centers, pediatric facilities, and community hospitals, will offer programming including care gap closures, condition specific messaging, screenings and appointment reminders and appropriate use communications.

The aim of the programs is to reduce hospital readmissions and improve digital health risk assessments.

Other programs included in the deal will provide psychographically segmented marketing campaigns to advance patient/member activation, as well as patient and physician matching or find a doctor services based on psychographic insights.

The deal will also provide extensive market research insights and dynamic payment reminders for partners.

THE LARGER TRENDPatient-reported outcomes are a critical way to assess the ongoing state of patient health and satisfaction, and a growing number of digital tools are helping them do so.

The financial upside for care providers is also noteworthy: Jackson Hospital significantly improved its finances with digital patient engagement tools, switching from letters and phone calls to automated emails and text messages along with some help from analytics.

At Rush University Medical Center, the hospital has deployed similar digital tools to reduce the strain of avoidable readmissions and ED recidivism when resources already were at capacity.

Last year, Cardinal Health announced the launch of a digital patient engagement platform aimed at addressing medication adherence challenges – a significant issue for the health industry and patients.

In 2019, Vizient collaborated with Civica Rx on provider needs analytics data to reduce Rx costs. By providing insights into purchasing patterns and provider needs through its analytics and data capabilities, Vizient helped Civica Rx anticipate gaps in drug availability and affordability.

ON THE RECORD“PatientBond brings consumer science and dynamic intervention technologies to healthcare with unmatched clinical and business results,” said PatientBond CEO Justin Dearborn in a statement. “Vizient’s member healthcare organizations can benefit from PatientBond’s personalized patient engagement at scale with proven and consistent results.”

Nathan Eddy is a healthcare and technology freelancer based in Berlin.Email the writer: nathaneddy@gmail.comTwitter: @dropdeaded209

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Health Care

LifePoint Health Inks Data Deal With Health Catalyst




Brentwood, Tennessee-based LifePoint Health has entered a new collaboration with Health Catalyst and will use its analytics technologies to help bolster care quality, lower costs and improve population health management.

WHY IT MATTERSLifePoint Health will integrate Health Catalyst’s data operating system and analytics tools to gather performance metrics and drive improvements in healthcare quality, reporting and operational and financial decision-making.

By discovering and sharing clinical data, the partnership will help reduce variation in clinical outcomes. Health Catalyst’s tools dovetail with LifePoint’s national quality and facility recognition program goals to measurably improve patient care, safety and satisfaction as well as improve access and lower costs, according to the company.

In addition to the cloud-based data platform, LifePoint will use Health Catalyst’s analyzer, insights, AI, patient safety monitoring and data entry applications. The suite of tools can help increase organizational speed and interoperability, according to Health Catalyst.


While healthcare organizations are just beginning to scratch the surface of using data to drive improvements, according to Health Catalyst President Patrick Nelli, the company’s strategic acquisitions have provided them with the ability to customize software and services around core care systems.

One of them was its purchase earlier this year of KPI Ninja, whose event-driven data processing capabilities complement Health Catalyst’s own platform, enabling customers to build new services and operational tools around their core care systems.

LifePoint, meanwhile, has been making acquisitions of its own, such as its June 2021 addition of specialty hospital company Kindred Healthcare, with an eye toward a delivery network that taps into Kindred’s specialty hospital and rehabilitative expertise and its behavioral health platform.

ON THE RECORD“The Health Catalyst DOS platform, along with our technology product suites and applications, and improvement expertise, will best position LifePoint Health to achieve, sustain and scale the highest standards of care across its network,” said Health Catalyst CEO Dan Burton in a statement this week.

Andrea Fox is senior editor of Healthcare IT News.Email: afox@himss.orgHealthcare IT News is a HIMSS publication.


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Health Care

Fifteen Months for Domestic Worker Who Stole Jewellery




On Thursday, a Palma court sentenced a domestic worker to fifteen months for the theft of jewellery from her employer, a woman in her eighties.

Between 2015 and the end of 2020, the 45-year-old Chilean worked two days a week at the woman’s home in Sa Indioteria, Palma. Over that period, she stole various items of jewellery. The woman only realised this at the end of 2020, which was when she reported the matter to the National Police.

The police established that these items, which included watches, rings and bracelets, were sold in gold-buying establishments in Palma. The woman later verified that these were hers. As well as the jewellery, a hearing aid was stolen.

In January 2021, the domestic worker was arrested. Described as being in an “irregular situation” in Spain, her lawyer obtained agreement for the sentence to be suspended so long as a sum of 10,700 euros is paid over three years, at a rate of 297 euros per month, and she does not commit another crime during this period.


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