Connect with us

Health Care

Human-centered AI Can Improve the Patient Experience




Given the growing ubiquity of machine learning and artificial intelligence in healthcare settings, it’s become increasingly important to meet patient needs and engage users.

And as panelists noted during a HIMSS Machine Learning and AI for Healthcare Forum session this week, designing technology with the user in mind is a vital way to ensure tools become an integral part of workflow.

“Big Tech has stumbled somewhat” in this regard, said Bill Fox, healthcare and life sciences lead at SambaNova Systems. “The patients, the providers – they don’t really care that much about the technology, how cool it is, what it can do from a technological standpoint.

“It really has to work for them,” Fox added.

Jai Nahar, a pediatric cardiologist at Children’s National Hospital, agreed, stressing the importance of human-centered AI design in healthcare delivery.

“Whenever we’re trying to roll out a productive solution that incorporates AI,” he said, “right from the designing [stage] of the product or service itself, the patients should be involved.”

That inclusion should also expand to provider users too, he said: “Before rolling out any product or service, we should involve physicians or clinicians who are going to use the technology.”

The panel, moderated by Rebekah Angove, vice president of evaluation and patient experience at the Patient Advocate Foundation, noted that AI is already affecting patients both directly and indirectly.

In ideal scenarios, for example, it’s empowering doctors to spend more time with individuals. “There’s going to be a human in the loop for a very long time,” said Fox.

“We can power the clinician with better information from a much larger data set,” he continued. AI is also enabling screening tools and patient access, said the experts.

“There are many things that work in the background that impact [patient] lives and experience already,” said Piyush Mathur, staff anesthesiologist and critical care physician at the Cleveland Clinic.

At the same time, the panel pointed to the role clinicians can play in building patient trust around artificial intelligence and machine learning technology.

Nahar said that as a provider, he considers several questions when using an AI-powered tool for his patient. “Is the technology … really needed for this patient to solve this problem?” he said he asks himself. “How will it improve the care that I deliver to the patient? Is it something reliable?”

“Those are the points, as a physician, I would like to know,” he said.

Mathur also raised the issue of educating clinicians about AI. “We have to understand it a little bit better to be able to translate that science to the patients in their own language,” he said. “We have to be the guardians of making sure that we’re providing the right data for the patient.”

The panelists discussed the problem of bias, about which patients may have concerns – and rightly so.

“There are multiple entry points at which bias can be introduced,” said Nahar.

During the design process, he said, multiple stakeholders need to be involved to closely consider where bias could be coming from and how it can be mitigated.

As panelists have pointed out at other sessions, he also emphasized the importance of evaluating tools in an ongoing process.

Developers and users should be asking themselves, “How can we improve and make it better?” he said.

Overall, said Nahar, best practices and guidances need to be established to better implement and operationalize AI from the patient perspective and provider perspective.

The onus is “upon us to make sure we use this technology in the correct way to improve care for our patients,” added Mathur.

Kat Jercich is senior editor of Healthcare IT News.
Twitter: @kjercich
Healthcare IT News is a HIMSS Media publication.


Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Health Care

PatientBond, Vizient Team up for Digital Behavior Change Tools




Patient engagement SaaS provider PatientBond and healthcare performance improvement and analytics company Vizient are partnering up to provide Vizient member healthcare organizations with digital patient engagement and behavior change programs.

WHY IT MATTERSPatientBond’s digital engagement workflows can be personalized with psychographic insights, with the aim of activating patient behaviors and driving improved patient engagement and outcomes.

Through the partnership, Vizient’s customer base, which includes academic medical centers, pediatric facilities, and community hospitals, will offer programming including care gap closures, condition specific messaging, screenings and appointment reminders and appropriate use communications.

The aim of the programs is to reduce hospital readmissions and improve digital health risk assessments.

Other programs included in the deal will provide psychographically segmented marketing campaigns to advance patient/member activation, as well as patient and physician matching or find a doctor services based on psychographic insights.

The deal will also provide extensive market research insights and dynamic payment reminders for partners.

THE LARGER TRENDPatient-reported outcomes are a critical way to assess the ongoing state of patient health and satisfaction, and a growing number of digital tools are helping them do so.

The financial upside for care providers is also noteworthy: Jackson Hospital significantly improved its finances with digital patient engagement tools, switching from letters and phone calls to automated emails and text messages along with some help from analytics.

At Rush University Medical Center, the hospital has deployed similar digital tools to reduce the strain of avoidable readmissions and ED recidivism when resources already were at capacity.

Last year, Cardinal Health announced the launch of a digital patient engagement platform aimed at addressing medication adherence challenges – a significant issue for the health industry and patients.

In 2019, Vizient collaborated with Civica Rx on provider needs analytics data to reduce Rx costs. By providing insights into purchasing patterns and provider needs through its analytics and data capabilities, Vizient helped Civica Rx anticipate gaps in drug availability and affordability.

ON THE RECORD“PatientBond brings consumer science and dynamic intervention technologies to healthcare with unmatched clinical and business results,” said PatientBond CEO Justin Dearborn in a statement. “Vizient’s member healthcare organizations can benefit from PatientBond’s personalized patient engagement at scale with proven and consistent results.”

Nathan Eddy is a healthcare and technology freelancer based in Berlin.Email the writer: nathaneddy@gmail.comTwitter: @dropdeaded209

Source Here:

Continue Reading

Health Care

LifePoint Health Inks Data Deal With Health Catalyst




Brentwood, Tennessee-based LifePoint Health has entered a new collaboration with Health Catalyst and will use its analytics technologies to help bolster care quality, lower costs and improve population health management.

WHY IT MATTERSLifePoint Health will integrate Health Catalyst’s data operating system and analytics tools to gather performance metrics and drive improvements in healthcare quality, reporting and operational and financial decision-making.

By discovering and sharing clinical data, the partnership will help reduce variation in clinical outcomes. Health Catalyst’s tools dovetail with LifePoint’s national quality and facility recognition program goals to measurably improve patient care, safety and satisfaction as well as improve access and lower costs, according to the company.

In addition to the cloud-based data platform, LifePoint will use Health Catalyst’s analyzer, insights, AI, patient safety monitoring and data entry applications. The suite of tools can help increase organizational speed and interoperability, according to Health Catalyst.


While healthcare organizations are just beginning to scratch the surface of using data to drive improvements, according to Health Catalyst President Patrick Nelli, the company’s strategic acquisitions have provided them with the ability to customize software and services around core care systems.

One of them was its purchase earlier this year of KPI Ninja, whose event-driven data processing capabilities complement Health Catalyst’s own platform, enabling customers to build new services and operational tools around their core care systems.

LifePoint, meanwhile, has been making acquisitions of its own, such as its June 2021 addition of specialty hospital company Kindred Healthcare, with an eye toward a delivery network that taps into Kindred’s specialty hospital and rehabilitative expertise and its behavioral health platform.

ON THE RECORD“The Health Catalyst DOS platform, along with our technology product suites and applications, and improvement expertise, will best position LifePoint Health to achieve, sustain and scale the highest standards of care across its network,” said Health Catalyst CEO Dan Burton in a statement this week.

Andrea Fox is senior editor of Healthcare IT News.Email: afox@himss.orgHealthcare IT News is a HIMSS publication.


Continue Reading

Health Care

Fifteen Months for Domestic Worker Who Stole Jewellery




On Thursday, a Palma court sentenced a domestic worker to fifteen months for the theft of jewellery from her employer, a woman in her eighties.

Between 2015 and the end of 2020, the 45-year-old Chilean worked two days a week at the woman’s home in Sa Indioteria, Palma. Over that period, she stole various items of jewellery. The woman only realised this at the end of 2020, which was when she reported the matter to the National Police.

The police established that these items, which included watches, rings and bracelets, were sold in gold-buying establishments in Palma. The woman later verified that these were hers. As well as the jewellery, a hearing aid was stolen.

In January 2021, the domestic worker was arrested. Described as being in an “irregular situation” in Spain, her lawyer obtained agreement for the sentence to be suspended so long as a sum of 10,700 euros is paid over three years, at a rate of 297 euros per month, and she does not commit another crime during this period.


Continue Reading